For a second consecutive year, the upscale Crowne Plaza Milwaukee West, located in the Milwaukee County Research Park, has received the prestigious Torchbearer Award and been named one of the brand’s top performers for excellence in operational and customer satisfaction. The award was presented by InterContinental Hotels Group (IHG) at its annual conference in Las Vegas last month.
The Torchbearer Award is IHG’s highest honor for quality and customer service and goes to only the top eight Crowne Plaza hotels in North America.
Jim Garrett, right, and Cole Carley, Fargo-Moorhead CVB
Jim Garrett, CDME, President/CEO of the Chicago Southland Convention and Visitors Bureau, was awarded the 2011 Bruce Riley McDaniel Award for Individual Professionalism & Lifetime Achievement by the Upper Midwest Convention & Visitors Bureau (UMCVB). Garrett received this award during the 2011 Fall Conference in Brookfield, WI.
The “McDaniel Award” is given to a tourism industry professional who has demonstrated and made a significant leadership impact, and furthered the economic growth of the hospitality industry. The award was established in honor and memory of Bruce McDaniel, one of the founders of UMCVB.
“Receiving the Bruce McDaniel award is an incredible honor,” said Garrett, “the passion for driving tourism to the Chicago Southland has always pushed me to work just that much harder during my career in destination management and marketing.”