For a second consecutive year, the upscale Crowne Plaza Milwaukee West, located in the Milwaukee County Research Park, has received the prestigious Torchbearer Award and been named one of the brand’s top performers for excellence in operational and customer satisfaction. The award was presented by InterContinental Hotels Group (IHG) at its annual conference in Las Vegas last month.

The Torchbearer Award is IHG’s highest honor for quality and customer service and goes to only the top eight Crowne Plaza hotels in North America.

“We are honored to receive the Torchbearer award again this year, especially because it is based entirely on customer satisfaction scores and comments from our guests themselves,” said John Marko Jr., General Manager of Crowne Plaza Milwaukee West. 
 
In the four years since opening, Crowne Plaza Milwaukee West has seen steady increase in business, up almost 12 percent in RevPAR (revenue per available room) this year as compared to last, and with operations respected across the industry.  In addition, the hotel’s 7,000 square foot conference center has established itself as an integral component of the Milwaukee Research Park and active community partner, hosting Make-A-Wish, Children’s Hospital and other fundraisers annually.
 
The hotel has won numerous awards for its design and operations including the Newcomer Award and Meeting Service Excellence recognition from IHG, and Gold Award from the American Society of Interior Designers Wisconsin Chapter.
 
For more information, visit www.crowneplazamilwaukee.com.