The position of Concierge has had many names throughout time and cultures, from doorkeeper to porter, or portero in Spanish-speaking regions, and Suisse in Paris. The primary job of today’s Concierge is to be a liaison for the guest in helping to acquire theatre tickets, tours, dining reservations, and so much more. Midwest Meetings spoke to a few Midwest Concierges to understand how you are able to utilize their services in the most beneficial ways.
“I’ve been at Radisson Blu Minneapolis Downtown for just over a year,” explained Dan Lundin, Director of Guest Services. “I’ve been in the industry for six years and have handled just about every guest service role there is during that time. The thing I love the most about guest service, and specifically concierge work, is that it’s your job to make someone’s day – you quite literally have no other expectation.” That is a pretty powerful (and liberating) duty.
Lundin added, “If you work in a city you love and are familiar with, it’s a thrill to be able to introduce out-of-towners to the local nooks and crannies you can’t find on Yelp or Google, and get that positive response when they come back from a restaurant or attraction you recommended to them.”