by Alicia Hoisington
Customer service standards can make or break any hotel, especially when it comes to online review sites such as TripAdvisor. Due to the nature of their business, independent hoteliers can be nimble when it comes to training employees to set them up for service success.
“Customer service is critical,” said Rick Verkler, GM of the 25-room Guesthouse Hotel, which is rated No. 1 out of 185 hotels in Chicago on TripAdvisor. “It doesn’t matter what level—everyone from housekeepers through to the managers.”
Read more at Hotel News Now.