by Deanna Tassoni
Recently, I was reminded how much plans can change.
One of my company’s agents was traveling to a client’s event in a remote part of Canada. On-time arrival at her destination involved the coordination of travel by plane, ferry, and rental car. Before leaving, she carefully ran through that what-if scenarios in case her flight was delayed. She went through all the details to ensure a foolproof backup plan. As I went home for the weekend, she got on a plane and began her journey.