U.S. legislation passed in 1990 requiring public buildings (offices, hotels, restaurants, etc.) to make adjustments meeting minimum standards to make their facilities accessible to individuals with physical disabilities.
APEX: Accepted Practices Exchange
An initiative of the meetings, conventions & exhibitions industry managed by the Convention Industry Council (CIC). APEX develops and manages the implementation of accepted practices (voluntary standards) for the industry.
ADR: Average Daily Rate
The average of a series of varied sleeping room rates. The total sleeping room revenue for a given time period is divided by the number of rooms used for the same period to determine the ADR.
AADT: Annual Average Daily Traffic
Measurement used primarily for transportation planning. This term can also vary by referencing weekday and weekend traffic.
BEO: Banquet Event Order
A form that most hotels use to detail each event that includes everything from the meeting room setup, audiovisual equipment, meals and anything else pertaining to the event.
B/L: Bill of Lading
The document between a shipping company and the shipper which details shipping information, tracking, charges, and other related terms of agreement.
CRS: Central Reservation System
The system that hotel franchises use to make reservations for all of their locations. This is most often the toll-free number that is given out for attendees to make their room reservation.
CIC: Convention Liaison Council
This organization’s purpose is to facilitate the exchange of information within the meetings, conventions and exhibitions industry. They offer an extensive library of tools and programs to support the meetings industry, including a comprehensive list of commonly used terminology. This is also the organization that meetings professionals can earn their Certified Meeting Professional (CMP) designation through.
DMO: Destination Marketing Organization
The principal organization of the given city, community or region that is organized to represent a specific destination for the purpose of travel and tourism development. They are defined and authorized by its incorporated local government entity as the representative organization exercising this function.
ECB: Event Contracted Block
The room block contracted by an event planner with a hotel. Hotel contracts will note the number of agreed rooms per night within the group block. This should be noted on the master contract which will detail any applicable attrition fees and other agreements in relation to the room block.
ESG: Event Specifications Guide
Detailed document that provides a complete overview of an event. This is a communication guide created by an event planner to provide expectations of their event.
FAM: Familiarization Tour
A complimentary or reduced rate travel program for travel agents, airline and rail employees or other travel buyers. It is designed to acquaint participants with specific destinations or suppliers and to stimulate the sale of travel. FAM tours are sometimes offered to journalists as research trips for the purpose of cultivating media coverage of specific travel products
MILOS: Minimum Length of Stay
The minimum number of nights that a hotel, resort, or other overnight facility requires that a guest stays.
MOD: Manager on Duty
Most businesses will have an MOD assigned at all times. This is generally the point person for any issues and has training and experience in handling any situation.
Abbreviation used to refer to passengers.
REVPAR: Revenue Per Available Room
Measures hotel revenue per guest room
TIC / VC: Travel Information Centers or Visitor Center
Site located at a destination to make it easier for visitors to plan their stay. They are typically operated by a CVB, chamber of commerce or tourism promotion organization.
TODS: Tourist Oriented Directional Signs
Official signage that is located within the right-of-way of a state or federal highway, and which gives specific directional information regarding activities or sites of significant interest to the traveling public.