Samson Desta, a room service attendant at Hyatt Regency Minneapolis has been named a Hospitality Hero award winner by Meet Minneapolis Convention and Visitors Association.
The award is given quarterly to members of the Minneapolis hospitality community who have been nominated by their colleagues. The award honors an individual or company that has made valuable contributions to the image and culture of Minneapolis through outstanding hospitality and service.
Destas colleagues say he takes a lot of pride in his city and hotel, doing his best to help make great experiences possible at the Hyatt. Director of Sales and Marketing Vince Vito says Desta comes to work with an amazing attitude and a genuineness that cannot be taught.
Giving examples of Destas tendency to go above and beyond for those around him, Vito says, his approach to service delights guests every day and his actions are an example for others to follow.