 | Minneapolis-St. Paul International (MSP) today was named Best Airport in North America for its size category by Airports Council International (ACI). Each year, ACI ranks the world’s airports by region and size category based on results of customer surveys. MSP earned the highest score among North American airports serving 25 to 40 million passengers a year in 2016. “Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimizing non-aeronautical revenue performance,” said Angela Gittens, director general of ACI World. “ACI proudly recognizes these accomplishments, and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.” ACI has the only global program to survey passengers at the airport on their day of travel. The program enables airports to benchmark against peer airports as well as against their own past performance. Through ACI’s Airport Service Quality surveys, some 600,000 travelers in 84 countries are asked to rate the airport in which they are surveyed based on 34 key performance indicators. |
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