by Elizabeth Johnson
Meet Betty. She fields attendee questions, answers them with accuracy, oh, and she works all day, every day, even holidays. What kind of superhuman is this? She’s not a person at all –Betty is a chatbot, which uses artificial intelligence to simulate human conversation.
Event organizers are adopting the cutting-edge technology known as artificial intelligence (AI) Chat to streamline customer service while improving attendees’ event experiences. Whether it’s Betty, Alexa, TIFFBot or Piobot, chatbots are increasing in numbers in the event industry.
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